Frequently Asked Questions

We offer free shipping worldwide. Below is a list of delivery times for some countries:

In addition to the listed countries, we deliver to many others. For further information, please contact us.

Yes, shipping is completely free – no eatra costs for you.

Product Shipping Weight and Dimensions: 

Weight: 17kg | 37.5lbs

Dimensions: 690 x 485 x 599 mm | 27″ x 19″ x 23.6″

Handling Time / Processing Time: 0 – 1 Business Days (Monday to Saturday).

Estimated Delivery Time / Transit Time: 2 – 7 Business Days (Monday to Friday).

Yes, if your order has not been shipped, you can update details such as name, address, or phone number. Since our processing time is usually around 1 business day, please reach out to us as soon as possible if you need to make any changes.

We typically include your tracking number and a tracking link in the shipping confirmation email. You can also reach out to us directly at any time to check your order status.

2 Years Warranty – All products are warranted for a period of two years from the date of shipment from the factory. During this warranty period, we will assume responsibility for any defects arising from normal use, and will repair or replace the defective components at no cost to the purchaser.

We shall not be liable for any faults or damage resulting from misuse, accidental or intentional damage, force majeure events, or unauthorized modifications to the product.

We offer lifetime support to ensure our customers receive the necessary assistance throughout their experience with our products. This commitment includes not only guidance on various operational methods but also timely resolution of any quality issues that may arise.

Yes, we are open to wholesale business and will provide a discounted price for it! For more details, please contact us.

We offer easy, low-cost payments, available through our partnerships with Affirm and Klarna.

Through their “split pay” service, Affirm offers consumer payment plans at costs much lower than credit card interest rates. Using Affirm’s “split pay” service, you can pay for purchases over a multiple-month installment plan.

Klarna also allows you to shop now and pay later with flexible installment options. Depending on your location, Klarna offers interest-free “Pay in 4” payments, as well as longer-term financing plans, making it simple to spread your purchase over time.

For questions about payment plans available through Affirm, please contact Affirm customer service at help@affirm.com or call (855) 423-3729.
For questions about payment plans available through Klarna, please visit https://www.klarna.com or call (888) 518-2771.

Always monitor your pet during a session, keep treatment times short (about 5–20 minutes), and use the device at a safe distance to prevent overheating. For the best results, consult with your veterinarian before starting therapy.

The crate has a total of 120 LEDs, with 60 on the top and 60 on the bottom.

Red Light: 630nm(10%), 660nm(40%)

Near-Infrared Light: 810nm(5%), 830nm(5%), 850nm(40%)

Absolutely — our devices are designed with your pet’s safety in mind. We use red and near-infrared wavelengths (630nm, 660nm, 810nm, 830nm, 850nm) that are non-invasive, drug-free, and eye-safe. This makes red light therapy safe for dogs, cats, and other pets when used as directed.

🐾 Gentle, natural, and worry-free — so you can give your pet the care they deserve.

Yes. Red light therapy can help dogs with arthritis by reducing joint pain, improving circulation, and stimulating cellular repair. The gentle light penetrates deep into tissues, helping to decrease inflammation and support better mobility. It is a non-invasive, drug-free, and low-risk therapy, making it a safe option for dogs when used as directed. Many pet owners notice their dogs moving more comfortably and enjoying a better quality of life after consistent sessions.

Yes – If your pet has long or dense fur then simply lengthen the treatment time to 20 minutes

• Relieves Osteoarthritis Pain – Reduces joint pain and stiffness, helping pets move more comfortably.
• Accelerates Wound & Incision Healing – Supports faster recovery after surgery and improves healing of chronic wounds.
• Supports Post-Surgery Recovery – Enhances rehab outcomes and helps pets regain function more quickly.
• Reduces Inflammation – Naturally calms inflammation, which contributes to pain relief and tissue repair.
• Oral & Dental Health Support – Can assist in healing after dental procedures and ease oral discomfort.

1. Alves, J. C., Santos, A., Jorge, P., & Lavrador, C. (2020). Photobiomodulation therapy in canine osteoarthritis pain: A randomized blinded clinical trial. Veterinary and Comparative Orthopaedics and Traumatology, 33(3), 153–161.
2. Marques, E. M. J., Farias, I. B., et al. (2019). Photobiomodulation therapy in wound healing of dogs with chronic wounds: A randomized clinical trial. Veterinary Medicine International, Article ID 8943473.
3. Gammel, G., et al. (2018). Effects of low-level laser therapy on postoperative pain and recovery after hemilaminectomy in dogs. Veterinary Surgery, 47(6), 785–793.
4. Reddy, S., et al. (2017). Photobiomodulation for wound healing and pain management in veterinary practice: A systematic review. Frontiers in Veterinary Science, 4, 193.
5. International Veterinary Academy of Pain Management (IVAPM). Guidelines on photobiomodulation in veterinary pain management.

The Near-Infrared wavelength is invisible to the human eye. As such, LEDs emitting this wavelength will not have any color or brightness that can be perceived. Thus, NIR LEDs will appear to be not be “working” at all, even though they are emitting an invisible form of energy. 

Sure, you can adjust the light output intensity by rotating the knob on the top of the crate.

We offer four branding methods for the panel and stand:

1. Laser engraving (usually only be silver)

2. Screen printing (which produces bright and vivid colors and works well for most designs)

3. UV stickers (usually used on packaging)

4. Hollow-carved Design

1. Tell Us Your Vision – Share your ideas and requirements.
2. Get a Tailored Proposal – We design a solution and confirm details with you.
3. Start with a Customization Fee – Secure your unique project.
4. Stay Informed – We update you throughout production with progress and detail checks.
5. Sample & Quality Check – Review the sample and ensure everything is perfect.
6. Final Payment & Delivery – Receive your customized product, ready to use.

• For logo printing, you’ll get a preview file within 1–2 business days.
• For control system changes, we’ll send a demo video within 15 business days once the design is ready.

• If you wish to cancel, please contact us within 1 business day of placing your order. We’ll process the cancellation immediately and arrange a full refund.
• If your order has already shipped, we will do our best to intercept the package. If interception is not possible, the order will need to be handled through our return process.

Please see our return policy.

Contact us with your order number and the pictures or videos of the issues. We’ll give you a satisfactory solution!

We will refund you 1-3 working days after we receive the product.