We offer free shipping worldwide. Below is a list of delivery times for some countries:

In addition to the listed countries, we deliver to many others. For further information, please contact us.

Yes, shipping is completely free – no eatra costs for you.

Product Shipping Weight and Dimensions: 

Weight: 17kg | 37.5lbs

Dimensions: 690 x 485 x 599 mm | 27″ x 19″ x 23.6″

Handling Time / Processing Time: 0 – 1 Business Days (Monday to Saturday).

Estimated Delivery Time / Transit Time: 2 – 7 Business Days (Monday to Friday).

We typically include your tracking number and a tracking link in the shipping confirmation email. You can also reach out to us directly at any time to check your order status.

3 Years Warranty – All products are warranted for a period of three years from the date of shipment from the factory. During this warranty period, we will assume responsibility for any defects arising from normal use, and will repair or replace the defective components at no cost to the purchaser.

We shall not be liable for any faults or damage resulting from misuse, accidental or intentional damage, force majeure events, or unauthorized modifications to the product.

We offer lifetime support to ensure our customers receive the necessary assistance throughout their experience with our products. This commitment includes not only guidance on various operational methods but also timely resolution of any quality issues that may arise.

Always monitor your pet during a session, keep treatment times short (about 5–15 minutes), and use the device at a safe distance to prevent overheating. For the best results, consult with your veterinarian before starting therapy.

The crate has a total of 120 LEDs, with 60 on the top and 60on the buttom.

Red Light: 630nm(10%), 660nm(40%)

Near-Infrared Light: 810nm(5%), 830nm(5%), 850nm(40%)

Yes, 

Yes, 

Yes – If your pet has long or dense fur then simply lengthen the treatment time to 20 minutes

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The Near-Infrared wavelength is invisible to the human eye. As such, LEDs emitting this wavelength will not have any color or brightness that can be perceived. Thus, NIR LEDs will appear to be not be “working” at all, even though they are emitting an invisible form of energy. 

Sure, you can adjust the light output intensity by rotating the knob on the top of the crate.

We offer four branding methods for the panel and stand:

1. Laser engraving (usually only be silver)

2. Screen printing (which produces bright and vivid colors and works well for most designs)

3. UV stickers (usually used on packaging)

4. Hollow-carved Design

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Sure, 

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Please see our return policy.

Contact us with your order number and the pictures or videos of the issues. We’ll give you a satisfactory solution!

We will refund you 1-3 working days after we receive the product.